General
Black Hawk County General Assistance - Immediate assistance to those who cannot obtain it from any other source.
Address: 1407 Independence Ave., 4th Floor, Waterloo, IA 50703
Phone: 319-292-2261
Black Hawk County DHS
Phone: 319-291-2441
Catholic Charities Dubuque - Offering services for housing, counseling, immigration legal services, jail & prison reentry, adoption, pregnancy support and more.
Phone: 1-800-772-2758
Immigration Legal Services: (319)-364-7121
Your Life Iowa - Confidential support for addictions, suicidal thoughts, or mental health.
Phone: 855-581-8111
Text: 855-895-8398
DOMESTIC ABUSE/SEXUAL ASSAULT
National Domestic Violence Hotline
1-800-799-SAFE (7233)
1-800-787-3224 TTY
National Sexual Assault Hotline
1-800-656-HOPE (4673)
Amani Community Services - Sexual assault agency serving African Americans in Iowa.
Address: 2315 Falls Ave., Suite 1, Waterloo, IA 50701
Phone: 319-232-5660
24 hour after care: 888-983-2533
Domestic Abuse Response Team - Black Hawk County
Address: 715 Mulberry St., Waterloo, IA 50703
Phone: 319-291-4331
www.blackhawkcounty.iowa.gov/725/Domestic-Violence-Community-Resource
Friends of the Family - Help for individuals in crisis due to houselessness, domestic violence, sexual assault, and human trafficking.
Waterloo office: 1009 Peoples Square Waterloo, IA 50702
Phone: 319-234-0232
Victim Services Hotline: 319-352-0037
Housing Services Hotline: 319-233-3094
Iowa Victim Service Call Center
1-800-770-1650
Text IOWAHELP to 20121
Riverview Center - Client-centered care for individuals affected by sexual assault in Iowa.
Address: 100 East Park Ave., Suite 250, Waterloo, IA 50703
Phone: 319-939-9599
Sexual Assault Hotline: 888-557-0310
Senior Care
Elder Abuse Hotline
Phone: 1-800-362-2178
Northeast Iowa Agency on Aging
Phone: 1-800-779-8707
SHELTER
Cedar Valley Hospitality House - Daytime shelter for currently unhoused Cedar Valley residents
Address: 1003 Mulberry St., Waterloo, IA 50703
Phone: 319-234-1311
Salvation Army Men’s Shelter
Address: 149 Argyle St., Waterloo, IA 50703
Phone: 319-233-1952
Salvation Army Women and Children’s Shelter
Address: 603 S Hackett Rd., Waterloo, IA 50701
Phone: 319-232-0397
Saint Francis of Assisi Catholic Worker House - Provides food and shelter for male citizens in need.
Address: 321 East 8th St., Waterloo, IA 50703
Phone: 319-232-2116
Friends of the Family - Help for individuals experiencing houselessness, domestic violence, sexual assault, and human trafficking.
Phone: 319-234-0232
Crisis Line: 1-800-410-7233
VETERANS
Black Hawk County Veterans Affairs - Assists Veterans/Dependents. Provides emergency assistance with basic needs, helps to file claims for Federal VA benefits, provides information and referrals, and more.
Address: 1407 Independence Ave., 1st Floor, Waterloo, IA 50703
Phone: 319-291-2512
Veterans Crisis Line - Connect to qualified responders with the Department of Veterans Affairs.
Phone: Dial 988 then press 1
Text: 838255
HOUSING/RENT AND UTILITIES
House of Hope - Provides single-mother families and women who age out of foster care with individualized support and transitional housing to achieve secure families, independence and permanent homes.
Address: 845 West 4th St., Waterloo, IA 50702
Phone: 319-232-3823
Operation Threshold - Provides education and services to help people meet their basic needs and become self-sufficient.
Address: 1535 Lafayette St., Waterloo, IA 50703
Phone: 319-291-2065
Job Assistance
Iowa Vocational Rehabilitation Services (IVRS)- An employment program for individuals who experience a disability. We focus on service delivery that helps people prepare for, get, keep, and advance in employment.
Address: 3420 University Ave.
Suite D, Waterloo, IA 50701
Phone: 319-234-0319
IowaWORKS- The state's largest jobs bank is Iowa's best resource for finding a new job. IowaWORKS also offers one-on-one career services to help.
Address: 3420 University Ave, Waterloo, IA 50701
Phone: 319-235-2123
General/Clothing
United Way 211 - Help with housing, food, transportation, and health care.
Phone: 211 or 800-244-7431
Local Address: 425 Cedar St # 300, Waterloo, IA 50701
Local Phone: (319) 235-6211
Eye of the Needle - Free services for families along the poverty line with clothing, food, and household items.
Address: 518 Western Ave, Waterloo, IA 50702
Phone: 319-215-6151
Love INC of the Cedar Valley - Network of local churches helping those in need.
Address: 2603 Rainbow Dr, Cedar Falls, IA 50613
Phone: 319-266-1264 (M-F 9am - 12pm)
MEDICAL
Peoples Community Health Clinic - Offers affordable health care for all, regardless of financial situation.
Address: 905 Franklin St., Waterloo, IA 50703
Phone: 319-874-3000
ACE-SAP Free Clinic - Free medical services from registered nurses in Allen College's nurse practitioner program.
Address: Allen College, 1990 Heath St., Waterloo, IA 50703
Phone: 319-226-2000
www.allencollege.edu/ace-sap-free-clinic
When is the clinic open? Since the clinic is staffed by students, the times vary depending on student schedules. You can call the Salvation Army at 319-235-9358 for information on clinic times.
Together for Youth - Over 30 years of Adolescent Pregnancy Prevention & Parenting Partnerships
Address: 3136 Brockway Rd., Suite B, Waterloo, IA 50702
Phone: 319-433-6331
FOOD ASSISTANCE
Northeast Iowa Food Bank - Provides grocery products to Black Hawk County households.
Address: 1605 Lafayette St., Waterloo, IA 50703
Phone: 319-235-0507
Operation Threshold - Resources to help people meet basic needs and become self-sufficient.
Address: 1535 Lafayette St., Waterloo, IA 50703
Phone: 319-291-2065
Salvation Army
Address: 89 Franklin St., Waterloo, IA 50703
Phone: 319-235-9358
centralusa.salvationarmy.org/waterloo/contact-us/
MENTAL HEALTH NEEDS
Black Hawk-Grundy Mental Health
Address: 3251 W 9th St., Waterloo, IA 50702
Phone: 319-234-2893 or 1-800-583-1526
Mental Health Walk in Clinic
Address: Unity Point Hospital, Entrance 6B, 164 W Dale St., Waterloo, IA 50703
Phone: 319-226-2106
National Suicide Prevention Lifeline
Phone: 988 or 1-800-273-8255
Pathways Behavioral Services
Mental Health and/or Addiction Support.
3362 University Ave., Waterloo, IA 50701
Phone: 319-235-6571
LEGAL ASSISTANCE
Iowa Legal Aid - Waterloo Office - Provides free civil legal help for eligible clients.
Address: 607 Sycamore St., #304, Waterloo, IA 50703
Phone: 319-235-7008 or 1-800-532-1275
Legal Hotline for Older Iowans
For Iowans 60 and older
Phone: 1-800-992-8161
People’s Law Library - Empowering Iowans as they navigate the legal system.
Waterloo Human Rights Commission - Civil Rights and Discrimination Assistance
620 Mulberry Street, Waterloo, IA 50703
Phone:(319) 291-4441
Fax: (319) 291-4295
www.cityofwaterlooiowa.com/residents/human_rights/index.php
IMMIGRANTS AND REFUGEES
Iowa Bureau of Refugee Services - Offers refugees and communities help adapting to the challenges they are facing.
https://dhs.iowa.gov/refugee-services/tools-and-resources
Lutheran Services in Iowa (LSI) - LSI’s Refugee and Immigrant Services provides Iowa’s newest neighbors with education, family services, and economic development programs to help start path to U.S. citizenship.
Address: 3640 University Ave, Waterloo, IA 50701
Phone: 319-233-3579
Translation and Language Learning
YWCA’s Multicultural Services and English Classes-English Classes designed for individuals who are not yet proficient in English. Learn English alongside others from the community in a supportive and welcoming environment.
For more information or to access our services contact Melissa Villa at (319) 234-7589, ext. 240
YWCA Multicultural Services and English Classes Website
AMERICAN SIGN LANGUAGE (ASL)
For interpretive services and other information:
Katie O'Brien- Assistant Professor of Instruction at the University of Northern Iowa
Phone: 319-273-7708
Email: katie.obrien@uni.edu
Northeast Iowa Interpreting Services
Phone: 319-277-8174